Terms

1. About Fornbiargi Handcraft

  • The company is based in Torsby, Värmland, Sweden.
  • If you wish to get in touch with us, write a message in the contactform with your matter and your contact details.

2. Order

  • When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
  • If there is an error in your order confirmation, you must contact us immediately by replying to the order confirmation, alternatively write to order@fornbiargi.se with the attached name, order number, and a clear description of the error.

2.1 Special rules for Great Britain/UK

  • Items with a total value up to, and including, £135 will not be dispatched, and will be discontinued without notice! Items with a total value of over £135 can be ordered without problems in the shop; and you as the buyer are then responsible for all VAT and customs duties when the goods arrive.
  • NOTE! Northern Ireland is the exception to this rule; you can therefore shop there as usual and the price includes VAT.

3. Delivery

  • Our normal order processing times are, delivery not included, 1-3 days. NOTICE! Orders placed on weekends are shipped the following Monday at the earliest.
  • If unexpected delays in delivery should occur (without us notifying you of a longer delivery time) you must contact us by replying to the order confirmation, or write to order@fornbiargi.se with the attached name, order number, and that it concerns a delay of the delivery.
  • Fornbiargi Handcraft reserves the right to cancel the order in cases where it is not possible to deliver to the selected area due to circumstances such as war, local crises or other circumstances that affect the ability to deliver.

3.1 Delivery cost

  • Delivery cost is added based on the country to which the order is sent. Fornbiargi Handcraft reserves the right to adjust the price of delivery in cases where the selected country, region or island has comparatively unusually high costs for delivery; in these cases we will contact you before any price adjustment.

4. Prices

  • All prices in the store are stated in SEK*, and all prices include the applicable VAT rate**; the VAT rate depends on the type of product and the country to which the order is sent.
  • *In cases where prices are seen in other currencies, these are only a guide and the final price may be different due to current exchange rates.
  • **For countries outside the EU, as a general rule, no VAT is added when ordering; the buyer is responsible for any VAT and duty imposed upon import.
  • We will not be held responsible for price changes caused by price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and reserve the right to adjust prices.

5. Right of withdrawal

  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.

5.1 When exercising your right of withdrawal

  • You must announce that you wish to return it. Send a message to order@fornbiargi.se with attached name, order number, and which goods the return applies to.
  • You should return the products to us immediately, and at the latest within the statutory 14 days after the cancellation notice.
  • You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
  • From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the product's original value; in the case of a used or damaged product.

5.2 The right of withdrawal does not apply if

  • Custom made product; which has been adapted especially for you or has a clear personal touch according to your wishes.
  • Leather that is cut to size for you.
  • Digital products, when you have agreed to start delivery.

For more on the statutory right of withdrawal, see here.

6. Claims and complaints

  • We inspect all products before they are sent to you. Should the product still be damaged or wrongly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.
  • The right to complain is valid for 3 years for original defects in the product, but the store can also, in addition to that, have an extra long warranty on certain selected products.

6.1 How do you proceed with a complaint?

  • Any errors and defects must always be reported to order@fornbiargi.se with the attached name, your address, e-mail address, order number and a description of the error.
  • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
  • We reserve the right to refuse a complaint, if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from The National Board for Consumer Disputes, see here.

For more information about the statutory right of complaint, see here.

7. Limitation of Liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to products/products characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product Information

  • We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

9. Information about "Cookies"

  • According to the Electronic Information Act, visitors to a website, for privacy purposes, must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer, in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

10. Personal data

  • By shopping at Fornbiargi Handcraft, you accept our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or otherwise share your data with/to third parties without a legal basis.
  • Fornbiargi Handcraft is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

  • Personal data is all information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

  • In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us, or to comply with a legal obligation according to, for example, the Accounting Act.

10.3 Legal basis

  • In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment provider

  • When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
  • The payment providers (payment services) we use are: Stripe, Klarna.

10.4.2 Freight company

  • In order to deliver your orders and complete our contract, we need to share specific information with the shipping company and the shipping service. What is shared is first name, last name and address information for delivery. Email address and/or mobile number may also be shared for notification.
  • The shipping companies we work with are: Postnord, DHL, Schenker, UPS.
  • The shipping service we work with is Shipmondo.

10.4.3 Newsletter

  • If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider; this in order to keep you up to date with information, and offers for marketing purposes.

10.5 The right of access

  • You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

  • You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

  • You can at any time request that the data relating to you be deleted. There are a few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection

  • Fornbiargi Handcraft is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

  • We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.

Changes to the terms

  • We reserve the right to make changes to the terms at any time. Changes to the terms will be posted online on the website. The amended terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the The National Board for Consumer Disputes, see here. För boende i ett annat EU-land än Sverige kan man även lämna klagomål via EU-kommissionens plattform för medling i tvister, se here.
  • In the event of a dispute, we follow the decision of ARN (The National Board for Consumer Disputes).
  • The terms shall be interpreted and applied in accordance with Swedish law.