Questions and Answers

 

Orders

  • How do I order?
    • Read here if you order as a person.
    • Read here if you order as a business.
  • Can I buy items that are out of stock?
    • No. We do not use backorders.

Brexit

  • What about Great Britain/UK?
    • Items with a total value up to, and including, £135 will not be dispatched, and will be discontinued without notice! Items with a total value of over £135 can be ordered without problems in the shop; and you as the buyer are then responsible for all VAT and customs duties when the goods arrive.
    • NOTE! Northern Ireland is the exception to this rule; you can therefore shop there as usual and the price includes VAT.

Delivery

  • What is the delivery cost?
    • The delivery cost is based on weight, and is displayed when you go to checkout and select your country.
  • How long will the delivery take?
    • Sweden: 2-4 days.
    • EU: 5-8 days.
    • Rest of the world: 5-16 days.
    • The delivery time may be longer in some cases.
  • How do I track my package?
    • All information about your order can be found in the confirmation in your email in connection with the purchase. Check your spam inbox.
  • What tracking number do I have?
    • All information about your order can be found in the confirmation in your email in connection with the purchase. Check your spam inbox.

Currency

  • What currency is valid in the store?
    • Swedish kronor, but you can also see other currencies. Note, however, that currencies other than Swedish kronor are only estimates of the final price.

Leather

  • Does the right of withdrawal apply to leather?
    • Yes, but only if it is handled carefully and not cut to size for you.

Leather care

  • How long does your leather balm last?
    • Unopened cans should last at least 2 years, but the shelf life can be both longer or shorter depending on factors such as storage and surrounding climate.
  • What kind of leather balm should I choose?
    • For shoes and products that are often exposed to moisture and wear, leather balm with tar is recommended.
    • For brighter leather and products where you don't want tar, leather balm with lemon is recommended.

Other

  • How do I maintain the tools?
    • See our videos and texts in our blog where we give advice.